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Platform for online dispute resolutions of legal consumer disputes (OS-Platform)

The European Commission provides an online-platform for settling legal consumer disputes: ec.europa.eu/consumers/odr/. This platform offers consumers who have concluded an online purchase contract or an online service contract, the possibility to settle disputes regarding this contract through this OS-Platform out of court.

FTI CRUISES is not obligated to participate in any out-of-court dispute resolution in front of a consumer arbitration board and will not participate in such.